Application Support Engineer (SQL Application)

This is a Technical Job & We need candidates who have at least 2-6 Years of experience in SQL. Experience in Production Management for Windows Application server. Technically sound on MS SQL 2016. CRM Next application experience will be an add-on for this role.

About the Role
  • Candidate must have technical production support experience.
  • Candidate should ensure 99.99% uptime of a system.
  • Candidate must know the ITIL process of change/release management.
  • Candidate must have hands-on experience in issue analysis and bug fixing
  • Candidate must know SIT and UAT testing
  • Candidate must have hands-on experience with ticketing tools like Unidesk, Unicenter, etc.
  • Candidate must know about Windows scheduler and SQL scheduler
  • Candidate has docker and container will be preferable
  • Candidate has experience with monitoring tools like AppDynamics, Appnomic, and Dynatrace will add an advantage.
  • Candidate should know the criticality of P1, P2, P3, and so on category ticket
  • The desired candidate should have quality communication and technical Knowledge such as .NET, SQL Server, IIS, API, and Java.
  • The candidate must also possess experience in software development, deployment, and maintenance.
  • Strong skills in applications production support mainly within Windows Server, MS-SQL, IIS, and Technology.
  • Candidate having CRM Next knowledge will be preferable.
    • Key Responsibilities
  • Perform daily health checks of application and update status in health check sheet.
  • Proactively monitoring application performance, Integration jobs/Batch processing.
  • Monitor tickets assigned in group and act for closure
  • Ensure all tickets close as per agreed time (As per SLA agreement).
  • Coordinate with multiple teams for incident resolution like Server Team, DBA Team, Network Team, Storage Team, etc.
  • Provide data to the different business teams by running SQL queries.
  • Perform deployment of release in SIT and prepare SIT test cases.
  • Perform Production release deployment and monitoring.
  • Periodically review the system performance and capacity to avoid any impact on availability.
  • Participate in BCP Drill activity & update the Run Book
    • Qualifications BSc IT/ B. Tech Role Proficiencies:
  • Experience in Production Management for Windows Application server
  • Technically sound on MS SQL 2016
  • Writing SQL Queries, View, Store Procedure
  • Creation of Web site on IIS Server
  • Create and modified SQL jobs and Window batch files
  • CRM Next application experience will be an add-on for this role
    • Application Support Engineer
    • 2-6 Years
    • Andheri MIDC
    • As per Industry Standards
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